Call us on: 01661 836377

Customer Care

Northumbrian Roads is committed to providing an
excellent service delivery that is totally customer focussed.

(click here to view policy)

We receive very few complaints despite the very visible and disruptive nature of our business which can often impact on traffic access, pedestrian movements, businesses, shopkeepers, public transport and emergency services.

We have assembled our own “Customer Care Services Standards Booklet” which has been circulated to all our employees.

(click here to view booklet)

All our policies are communicated via a number of different means such as:

  • Employee Handbook
  • Company Newsletter
  • Employee Appraisals
  • Site Induction (briefing)

All our employees receive training in Customer Care and are expected to follow our code of conduct accordingly.

When our operations affect high footfall areas such as high streets, we notify stakeholders in advance and invite feedback via our Site Liaison Officer to mitigate any difficult circumstances in advance.

We do this as standard practice.

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Local Authorities

Northumbrian Roads are approved and well know to all the following Local Authorities:

  • Sunderland City Council
  • South Tyneside Council
  • Northumberland County Council
  • North Tyneside Council
  • Gateshead MBC
  • Hartlepool BC
  • Middlesborough BC
  • Newcastle City Council
  • Durham County Council
  • Darlington BC
  • Stockton BC
  • Redcar and Cleveland BC
  • North Yorkshire CC
  • Cumbria CC

We currently operate long term maintenance contracts with both Sunderland City and South Tyneside Councils.

We are on a preferred maintenance framework directly for Darlington BC.

We also carry out regular scheme maintenance work and housing estate adoption surfacing works indirectly as a preferred surfacing contractor in all of the stated authority areas

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House Builders

Northumbrian Roads are well known and often employed by the following house builders in the region:

  • Barratt Homes
  • Bellway Homes
  • Dunelm Homes
  • Gentoo
  • Miller Homes
  • Persimmon Homes
  • Keepmoat Homes
  • Taylor Wimpey Homes

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Major Contractors

Northumbrian Roads have well established trading relationships with the following major national contractors:

  • Balfour Beatty
  • Birse Civils
  • Carillion
  • Galliford Try
  • Ringway Eurovia
  • Taylor Woodrow (Vinci)
  • Willmott Dixon
  • Sir Robert McApline
  • Laing O Rourke
  • BAM Construction
  • Miller Construction

We have worked successfully with these companies on numerous prestigious contracts over the years and receive a constant flow of tender enquiries from them all today.

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Local Contractors

Northumbrian Roads are proud to be associated with the following local civil engineering and construction contractors with whom we have been friends for many years.

We continue to support their businesses by providing our services as best we can.

  • Owen Pugh
  • Wyn Construction
  • Joyce Civils
  • Hall Construction
  • Byzak
  • Fred Mence Construction
  • Coupe Construction
  • Seymour Civil Engineering
  • Brims Construction
  • Tolent Construction
  • Esh Construction
  • Adenglow
  • Wearmouth Construction
  • W & M Thompson (of Prudhoe)
  • Anwen Construction
  • BCE Northern
  • Ashwood Civil Engineering

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UK Wide Activities

Northumbrian Roads has established preferred status with a number of clients over the years.

Our “can do” attitude to helping people has rewarded us with business from further afield

  • Holiday Inn Hotels
  • Crown Plaza Hotels
  • Tesco Retail

These clients were first established in the North East but we subsequently migrated at the specific request of the client to places such as;

  • Bristol
  • London
  • Nottingham
  • Manchester
  • Solihull
  • Glasgow
  • Aberdeen
  • Leeds
  • Bolton
  • Stratford
  • Norwich

This repeat business from outside the area reflects our willingness to assist from budget stage right through to delivery, providing value engineering solutions along the way to help meet budgetary constraints.

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