We receive very few complaints despite the very visible and disruptive nature of our business which can often impact on traffic access, pedestrian movements, businesses, shopkeepers, public transport and emergency services.
We have assembled our own “Customer Care Services Standards Booklet” which has been circulated to all our employees.
All our policies are communicated via a number of different means such as:
All our employees receive training in Customer Care and are expected to follow our code of conduct accordingly.
When our operations affect high footfall areas such as high streets, we notify stakeholders in advance and invite feedback via our Site Liaison Officer to mitigate any difficult circumstances in advance.
We do this as standard practice.
We are currently a supplier of highway maintenance to the local authorities via the NEPO (North East Procurement Organisation) Highway Maintenance Framework.
We also carry out regular scheme maintenance work and housing estate adoption surfacing works indirectly as a preferred surfacing contractor in all of the stated authority areas.
We have worked successfully with these companies on numerous prestigious contracts over the years and receive a constant flow of tender enquiries from them all today.
Our “can do” attitude to helping people has rewarded us with business from further afield
These clients were first established in the North East but we subsequently migrated at the specific request of the client to places such as;
This repeat business from outside the area reflects our willingness to assist from budget stage right through to delivery, providing value engineering solutions along the way to help meet budgetary constraints.